Running Wireshark on the HP SIM server and monitoring for SMTP (tcp port 25) traffic helped me resolve this. My Wireshark showed successful communication between HP SIM and my Exchange SMTP mail server every time. From Wireshark, I could see my SMTP/mail server showed an "email queued" status for every alert. What was happening? Microsoft Outlook on my pc (and others who watch for these emails) was classifying these emails as "junk" and automatically putting the incoming alert emails into the "junk" folder in Outlook. Why would some come in to my inbox and others be classified as junk by Outlook? No idea. That makes no sense to me. The solution is to go to Outlook Safe Senders and add "hpsim@mycompany.com" to the safe senders list. The Junk/Safe Senders location varies depending on what version of Outlook you use. I think the e-mail problem has been resolved! So the bulk of HP SIM is doing what I need. I just have to figure out what servers need to use SNMP vs. WBEM vs. AMS/iLO then configure....which means adding or removing monitors from servers. Some older servers were never loaded with the HP WBEM component, but I can add that where needed. I probably have to figure out what to do with the servers where I'm monitoring with AMS/iLO - those machines all already are monitored in SIM using window's snmp service (and/or WBEM)....but as you said before, I can use AMS/iLO and disable those other monitoring methods. The only possible "gotcha" is that we have other software products that gather SNMP data from servers, so I may not be able to turn off the standard windows SNMP service on those servers. Maybe then I just tell SIM not to use the standard windows SNMP service if I'm doing AMS/iLO. -thanks for all the help Andrew Bob
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