The CW column was populated but the plugin Remote Support Advanced 5.x
This solution will not work with IC 7.3.
To get you contract information you will need to install IRS 7.09. There is limited contract data withing the IRS interface itself but if you configure IRS to use Insight Online you will be able to pull contract, configuration, case reports from the Insight Online portal
short Overview can be viewed here
http://www.youtube.com/watch?v=3Rz45gT1GCg
For Support Guides you can go here.
Regards
brad