I had same issues..
what you can do is.. download the support pack which is the iso .. and drop it into the repository folder.. and do a rescan...
this is how you would manually update the repository.
at first it may seem like its not doing anything.. but it will automatically populate the support pack.. and you will see everything.. the VCRM is slow so drop the ISO into the folder.. come back in 1-2 hours you will see it all there.
hope this helps.
please send me KUDOS if this helped you.