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Agentless Management - server discovered in SIM by serial number instead of server name

I have been converting all our Gen8/9 servers over to agentless monitoring (from combination of SNMP and WBEM based host agents).  Its been working great - can't believe I did not convert over sooner.

However I have one problem server - when I discover the iLO, the associated server is discovered by its serial number in SIM instead by its server name and it comes in with a status message of "Monitoring of the system is suspended indefinitely." with a gray "/" icon for the status icon instead of a green check mark.

  • I am using the same discovery job as all the other iLOs
  • I have confirmed the iLO and server are both in DNS correctly
  • I have confirmed no firewall issues
  • The AMS service is installed on the server (latest version)
  • The iLO is NOT the latest firmware, but many other servers have same or older firmware, and they worked fine.
  • I have rebooted the server and restarted the iLO
  • I am running HP SIM 7.5 but not the most recent hotfixes.  But again, other servers similar to this one worked fine.
  • I have confirmed the SNMP and WBEM legacy agents have been removed

Any suggestions?

Thanks

NK


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