I have just built out a fresh Win2K8 R2 server for the explicit use of SIM and VCRM. I did this after our prior VCRM DB got totally out of control (size wise).
I installed a fresh copy of the latest SIM/VCRM 7.3 on the server, configured it ONLY to d/l 2k8/2k12 content, then waited a day. I noticed that the VCRM repository had only a few hundred MB of files in it and that the SPP was not current (SPP2012100.2012_1005.37.iso) and that it had only about 540MB of data (it's about a 3GB ISO). Then it would download no more.
So I rebooted, and waited. Same result. Then I manually told it to update from HP.com several times. Each time I noticed it'd download only part of the ISOs (about 500mb each time), and would just stop.
Next i tried rescan/rebuild respository. Same results.
Next I just created a brand new repository directory to start over. This time, it downloaded the correct/latest SPP (SPP2013090.2013_0830.30.iso), and yet again, at about 500mb into it, it failed. Then it started downloading
SPP2013020.2013_0204.107.iso.
I see no reason why the software would randomly delete content that it's partially downloaded. This is the first time I've ever seen this behavior and if we had network problems, I would not expect the software to work at all. This almost seems like there is some setting that would cause the VCRM to try the next most current download if it thought the current d/l was 'failing' due to speed, but of course, HP does not make that setting easy to find.
Has anyone else seen this and do you have a solution?
Does anyone know if HP even employs English speaking people in the US anymore to support their products? I have given up on trying to call for support.
Thanks in advance.