Brian,
L3 support claims this issue was fixed in 7.3, but there are a lot of customers that cannot upgrade their 7.2.2 instance due to its reliance on Insight Remote Support Advanced 5.80 for legacy hardware.
I can confirm everything works just fine in 7.3/7.4 as I set up a second CMS for Gen8+ modules, but my 7.2.2 is still broken. I have a virual room meeting scheduled for next week with L3 to look into this. If anything comes out of it, I will continue the updates here. My case has been open since APRIL.
