Hi all!
I have following configuration:
CMS on VMWare virtual machine with windows 2008
HP SIM 7.2
IRSA 5.8
c7000+c3000 enclosures
with bl460c G8 inside
integrated and standalone brocade SAN switches
I have configured OA modules and blades ILOs to communicate with CMS via SNMP. When i send test alert from OA and iLO, i can see it in SIM and it is delivered to isee-amc.austin.hp.com/console.
But when i'm trying to create incident to log a service case, i have no success.
I was trying to pull out power cable from c7000, pull out power supply and fan with no success.
I can see event on HP SIM, but not on isee.
In Remote Support Configuration and Services->Insight Remote Support Service (Connectivity) Status i can see that monitoring for my enclosures is green.
How can i check, that case will be created? Isn't it enough, that power supply was removed from enclosure?