Running SIM 7.3.
I added new systems and it fails during the contract and warranty data collection step. SIM is still working - monitoring the hardware and even opening new cases.
Get error:
Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet.
The SIM server has access to the internet and is talking to HP to open new cases.
P.S. This thread has been moevd from ITRC Server Mgmt (Insight Manager 7) Forum to ITRC HP Systems Insight Manager Forum. - Hp Forum moderator